Frequently Asked Questions
We offer a hassle-free return policy: if you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and have original tags attached. See our Refund and Returns Policy page for detailed instructions.
Once your order ships, we email you a confirmation with a tracking number you can use to check its status. If you can’t find the email or the tracking link isn’t working, contact us with your order number and we’ll look it up directly.
We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal. All payments are processed securely at checkout, and we don’t store your full card details on our servers.
Yes, we ship internationally to most countries, including the United States, Australia, Canada, and New Zealand. Shipping fees and delivery times vary by destination and are calculated at checkout before you complete your order.
You can reach our support team through the contact form on our Contact Us page, or by emailing info@vestitoexclusiva.com directly. We respond Monday through Saturday, 9:00 AM to 6:30 PM.
Each product page includes a detailed size chart with actual body measurements, not just size labels, so you can compare your own measurements directly rather than guessing from a generic size. We recommend checking the chart before ordering, since fit can vary slightly between silhouettes like fitted gowns and relaxed sets.
Order changes or cancellations are only possible before your order ships, since we process orders quickly to get them to you faster. Contact us as soon as possible after placing your order, and we’ll do our best to accommodate the change if it hasn’t yet entered fulfillment. [confirm: is there a specific cutoff window, e.g. “within 2 hours of ordering”? adding a real number here strengthens both the answer and its snippet eligibility]
Check the care label sewn into your garment or the care instructions listed on the product page, since fabric and embellishment vary by piece. Following the specific guidance for each item — rather than a generic wash routine — is the best way to keep embroidery, sequins, and delicate fabrics looking new.
Yes, all orders are placed directly through our website and shipped to the address you provide at checkout, within India and internationally. There’s no phone-in or in-store ordering option currently — everything runs through vestitoexclusiva.com.
Yes, you can join our newsletter at the bottom of the homepage to receive exclusive offers, early access to new arrivals, and 10% off your first order. You can unsubscribe at any time from the link in any email we send.
Click the account icon at the top of any page and follow the sign-up prompts to enter your details. Having an account lets you check out faster, track order history, and save items to your wishlist.
If an item is currently out of stock, enter your email on that product’s page to be notified the moment it’s back in stock. Popular pieces do get restocked, though timing depends on the specific design and fabric availability.
Contact our customer support team as soon as possible if you need to update your shipping address after placing an order. We can usually make the change if the order hasn’t yet shipped, but it may not be possible once it’s already in transit.
