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We want you to love what you ordered. If something isn’t right, here’s exactly how our returns, exchanges, and refunds work.
30-Day Return Window
You can return most items within 30 days of delivery for a full refund or an exchange. The 30 days start from the date your order is marked delivered, not the date it was placed.
What Qualifies for a Return
To be eligible for a return, an item must be:
- Unworn, unwashed, and unaltered
- In its original condition, with all original tags still attached
- Free of makeup, perfume, deodorant marks, or any signs of wear
- Returned in its original packaging where possible
Items that don’t meet these conditions may be sent back to you rather than refunded.
Items That Cannot Be Returned
- Made-to-measure or custom-tailored pieces
- Items marked “Final Sale” or purchased during a clearance sale [confirm — if sale items are returnable, remove this line]
- Gift cards
- Innerwear, or any item flagged as non-returnable for hygiene reasons on its product page
How to Start a Return
- Email info@vestitoexclusiva.com with your order number and the item(s) you’d like to return, or use the contact form on our Contact Us page.
- We’ll confirm your return is eligible and send you instructions for sending the item back to us.
- Pack the item securely with its original tags and packaging, and ship it to the address we provide.
- Once we receive and inspect the item, we’ll notify you by email that your refund or exchange has been approved.
Refunds
Once your return is received and inspected, we’ll email you to confirm approval. Approved refunds are issued to your original payment method (credit/debit card or PayPal) within 7-10 business days. Depending on your bank, it may take a few additional days for the refund to appear on your statement.
Shipping charges on the original order are non-refundable, except where the return is due to our error (wrong item shipped, damaged or defective product).
Exchanges
Prefer a different size or color instead of a refund? Let us know when you start your return and we’ll arrange an exchange, subject to stock availability. If your preferred replacement is unavailable, we’ll offer a refund instead.
Damaged, Defective, or Incorrect Items
If you receive an item that’s damaged, defective, or not what you ordered, contact us within 48 hours of delivery at info@vestitoexclusiva.com with your order number and a photo of the issue. We’ll arrange a free replacement or a full refund, including return shipping, at no cost to you.
Who Pays for Return Shipping
For standard returns (change of mind, wrong size), return shipping is the customer’s responsibility [confirm — update if you offer free/prepaid return labels]. For damaged, defective, or incorrect items, we cover the cost of return shipping.
Order Cancellations
We process orders quickly to get them to you as fast as possible, so cancellation windows are limited. If you need to cancel or modify an order, contact us at info@vestitoexclusiva.com as soon as possible after placing it — if the order hasn’t yet shipped, we’ll do our best to accommodate the change.
International Orders
We ship to customers outside India, including the United States, Australia, Canada, and New Zealand. The same 30-day return window applies to international orders; however, the customer is responsible for return shipping costs and any customs or duty charges incurred in sending the item back to India, unless the return is due to our error.
Late or Missing Refunds
If it’s been more than 10 business days since we confirmed your refund and you haven’t received it, first check with your bank or card provider, as processing times can vary. If you still haven’t received your refund after that, contact us at info@vestitoexclusiva.com and we’ll look into it.
Questions?
We’re happy to help with anything return-related. Reach us at:
Vestito Exclusiva
Plot No. 603, Industrial Area Phase 9, Mohali, Punjab, India
Email: info@vestitoexclusiva.com
Hours: Mon – Sat, 9:00 AM – 6:30 PM (Sun, Closed)
You can also check our FAQs for quick answers to common questions about orders, sizing, and shipping.
